Remote IT Support
Challenging application problems can also be solved without an on-site visit. IQVelocity will work with the client over the phone, via email, through Adobe Connect web sessions, or other means to help solve the client's issues. Control of the client application may be passed back and forth. An IQVelocity engineer may also connect to the client's applicationr over a phone line, WAN, or Virtual Private Network and perform analysis by remote control.
Remote Diagnoses and Analysis
A Remote Trace File Analysis is a standard, fixed-fee service that can give a quick, affordable view into your network. It may be considered a type of 'baseline'. Clients are given direction on how to capture appropriate network traces which are then emailed or burned onto a CD and sent to IQVelocity. Our protocol analysis experts then provide an in-depth analysis of the traces. This may require iterative cycles with the customer as necessary, to quantify and isolate pertinent issues. At the end, the client can expect a standard report across common network measures.
e-Policy Orchestrator Mentor
e-Policy Orchestrator Mentor is 2-3 hours of private, dedicated, one-on-one time with a IQVelocity engineer. e-Policy Orchestrator Mentor allows you to get an expert set of eyes on your ePO implementation. Or perhaps you want to learn more about the new ePO 4.0 interface. Or simply share IT best-practices with a seasoned IQVelocity network engineer. Work can be done via the phone, email, webinar, or directly connected to your network as your business needs dictate.
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